Customer Testimonials
Had an service appointment today Very professional, very kind, highly recommended
Salesman Jonathan Keel did good. Mike & Charlie also did a good job with financing. I will recommend your dealership to friends.
Friendly, professional service
Thank you so much Tay McNeil for helping Me get my first Mercedes-Benz I'm so appreciative. Wasn't a hassle wasn't a bustle straight to the point and you got it done
Tay was phenomenal! Straight forward pricing, no pressure, exceptional customer service. If we could give more stars we would! Thank you Tay for the great experience!
Great car buying experience all the staff were friendly we bought a 26 outlander black edition outlander we will be doing business with them if your car shopping check them out the are a jewel in the crown very happy
Edit: Service after the sale: I called a couple weeks ago and spoke with Mike to cancel my gap policy as I no longer need it. He said he would get back to me and he has not. I had a feeling this would happen. I know they make money on this. Too bad Mike didn’t know I’m in the market for another vehicle and he just blew a sale! I’ll be buying my Wrangler elsewhere!
Tay , our sales rep is a very very nice person. Knowledgeable at his job. Polite & kind. I highly recommend him as your sales consultant at Riverside Mitsubishi in New Bern, N. C. We dove over 600 miles to buy a southern car. It was well worth the drive to experience true southern hospitality. Tell him Joe Rugani sent you
Friendly, professional, quality, Riverside is an awesome team.
Josh was very accommodating and welcoming. The customer service at this location was excellent, I would recommend it to anyone who is interested in purchasing a vehicle.
Excellent service!!! They had my man walk out with his dream car and did not go through no hassles. Everything was smooth and delightful !
Great Service Joshua Was A Great Help Very Easy Process They talked me through it I would 100% recommend..
Thank You to Riverside Mitsubishi for setting up my baby girl with her first car purchase. Mr Shawn and Mr Mike took great care of her. Patient and answered all our questions. Worked hard to get her financed with payments she could afford. Helpful but not pushy. Would highly recommend if you’re in the market for a new or new to you vehicle. Jamie & Elizabeth
Great experience!!! Josh & Mike was very helpful at Riverside Mitsubishi. Got me the car i wanted & the payment amount I wanted.
Josh is the best car salesman I’ve ever talked to. He made the whole process super easy!! I would definitely buy a car from him again!
Josh, is great to work with. Helped my daughter get her first car. Very smooth transaction.
Extremely professional and patient, Mr Smith helped me with all my basic questions and information. The manager is also very knowledgeable and very honest not once did I feel like information was being withdrawn from me. Good team and an amazing customer service experience.
I would just like to give a big thank you to Josh My salesman This dude is incredible. He really pulled a lot of strings to make sure I left the same day on My arrival with a Vehicle all the staff was great even down to Mr. Charlie I do believe he’s the finance manager, but everybody there is awesome Riverside Mitsubishi definitely had my back The whole step of the way 🙏🏾💯 🤟🏾
Very good Service, I definitely recommend buying a car from them, especially if youre a new buyer. Josh, Mike, Charlie, definitely recommend them.
I had a great experience purchasing my car! Josh Smith was friendly, helpful, and made the process stress-free. I would definitely recommend him to anyone looking for a great car buying experience!
Josh and Charlie were very helpful and friendly helping me buy a used car for a fair price! Quick process!
Yeah don't buy a car here. Bought a used vehicle a month and a half ago. As soon as i got home not even 30mins after purchase a bunch of problems sprung with the car. It has now been in 2 different riverside service centers every Monday(my only available day off each week)since I bought it and its still not fixed. I have been in the service center for 6 hours today and the conclusion is next week I have to take it back to original dealer. If the original dealer fixes it I may consider changing my rating ... Read More Google - Jul 27, 2026
Shawn promised to get me in a vehicle that day and he did without me having to settle. I got the vehicle I wanted. The whole staff, particularly Shawn, Dave and Charlie were more than accommodating. Guys, I can't tell you how much I appreciate you in a challenging time for me. Thank you, thank you, thank you!
I purchased a Cadillac from Riverside Mitsubishi on Martin Luther King drive in New Bern I had a great experience the people there are dedicated to their work and helping people I had a very good experience I would highly recommend them to anyone looking for a car.
Me and my son came by today after being notified 15 minutes prior to arrival that the car we were interested in was still available. Once we arrived we were told the car sold 2-3 hours ago. No apology was given. Not to mention we drove 40 minutes from jacksonville. The customer service was very professional.
From the moment I reached out to the moment I got the keys, they were professional, transparent and easy to work with. Can’t recommend them enough.
Josh was amazing he has worked really hard on getting me this car. He is amazing
We were looking for a reliable family car and were able to find one through Riverside Motors. We were helped by Josh who was extremely helpful when setting up a time to visit and when we looked over the features of the car we were interested in. We felt as if he wanted what was best for us and made sure the process went as smoothly as possible. It was our best car buying experience so far. We would go back again! Thank you Riverside Mitsubishi team!
Good experience! Courteous and helpful staff!
Best car buying experience I have ever had. I got a great car for an amazing price! Josh was extremely helpful and super friendly! They were able to accommodate to my budget and get me a great deal! 100/10
DISAPPOINTING - AFTER SALE FOLLOW UP
I purchased a car on February 20th and never received any updates about my license plates. Each time I contacted my sales rep, Josh, I was told to “be patient” due to DMV delays—even as my temporary plates were about to expire.
After my plates expired (and while recovering from surgery), I called the DMV myself and learned they had already sent my plates to the dealership on March 20th. When I told Josh, he only then checked another location and found them—something that should have been done weeks earlier.
I was ... Read More Google - May 2, 2026
Just picked up our Jeep today from these wonderful people! We live an hour away and when we first contacted riverside, they immediately went to work for us. They allowed us to e-sign everything online and hold the car for us until the bank was approved (bank needed more for my income). We talked to everyone (Charlie, Jay, Johnathan, Brandon) and everyone was amazing. Brandon ultimately helped us secure the car and finalize all the details. He was the most phenomenal person to work with. Always responded to texts and calls, made it effortless to obtain a vehicle. The best ... Read More Google - Apr 30, 2026
Great people and Great service very happy with my overall experience !
After 12 years, it was finally time for my wife to get something new, and our experience with Don at Riverside Mitsubishi was nothing short of five-star. From start to finish, he made the process easy and stress-free. He took the time to help us find a vehicle that not only fits my wife’s lifestyle but is something she truly loves. We couldn’t be happier with the service we received. Highly recommend!
Don M. Was an awesome straight forward sales man. Didn’t beat around the bush. And i loved it! It was awe doing business with you all. Thank you so much.
They worked with me to include all the warranties without increasing my monthly cost. Super service with a super price.
Don was AMAZING!! I walked in very headstrong about not wanting to get a certain make of a car and within minutes he convinced me that this is what im going to need. Riverside Mitsubishi does it right! Second time I’ve been here. If you need help with a car come here!!
Josh was a great sales person who went above and beyond to help us get a car! We had initially went in to look at one car but didn’t like it and left the dealership, but Josh continued looking for something within our range and texted us another option that we ended up going with!
Service was stress-free friendly easy in and easy out and whent about my day without issue, advisor explained to me back what I asked and everything was done correctly.
Nice dealership but didn't have what I was looking for
The entire staff is nice and professional. Gets jobs done in a timely manner. Very reliable place to get any service done.
I’ve brought my car here multiple times and I’ve never had a bad experience here. The service manager Ben is always so nice and professional when I come in and visit. Would recommend my family or friends to come here!
Excellent customer service, an example for others to follow. The whole service experience exceeded any expectations that I my have had, and I would highly recommend anyone who wants top-notch service for their vehicle visit Riverside Mitsubishi in New Bern, NC and experience the way things should be done, you won’t be disappointed.
The entire team is amazing to work with. Josh our salesperson was very helpful and great to work with. Buying a vehicle was easy and pleasant. Great customer service. The best I have ever experienced buying a vehicle. I will be back!!!!!
Please go see Ben! Most honest and amazing service manager around!
I had an excellent experience with Joshua Smith at Riverside. Although I didn’t end up purchasing a vehicle, Josh was incredibly knowledgeable, patient, and transparent throughout the process. Josh took the time to explain all my options, answer my questions, and provide valuable insights about the cars I was considering, which made me feel confident and informed. Josh was professional, not pushy, and genuinely focused on helping me understand my choices. I’d highly recommend working with Joshua Smith to anyone looking for a stress-free and educational car-buying experience
From the sales people to the financial department to the service station I wanna give a big shout out to them they are amazing and great at what they do!!
Jesse and Brandon were excellent. They made things so easy for me. I give them praises. The salesman was awesome as well. We had very good convo. Again, thanks!!
I had an amazing experience in service with Ben and Shelbie! From the moment I walked in, the staff was friendly, knowledgeable, and never pushy! Would highly recommend.
I take my Ram & Jeep to Riverside Mitsubishi for all maintenance and repairs. They take care of all my oil changes, tire rotations, air filter, state inspections, and anything else I need. I highly recommend this service center.
Drew is the only salesman I will work with! He and his team are wonderful to work with. They make the buying process very quick and easy.
Owner was rude, would not let us test drive a boat we were interested in. The worst part was that we could hear the whole conversation between our sales person and him. I’ve never been so appalled.
Great experience Scott is a great salesman great atmosphere****update**** i had to change my 5 star review to a one because I just took my car to be serviced and if I could give 0 stars I would. I purchased a used car and I was told oil was changed and everything was checked. When I get to the service station today the guy showed me the oil it was clumped up and disgusting and you could tell that new oil was poured on top of the old. On top of other things. Buyers beware of buying used cars.
Worst customer service. They bought my vehicle a few months back and I STILL cannot get a sale receipt. At least they did pay off my loan, but I do not have anything for my personal records. I have emailed Chamberlain countless times, emailed via the website 3 times, called 3 times and still nothing.
When I arrived at the dealership not a single persons working there was wearing a mask. The whole tome I was there not a single thing was cleaned or wiped down, I may have to take my business elsewhere. No service tech or service rep ever told my anything about the status of my vehicle
BUYERS BEWARE! I do not recommend this place. I was low balled on trade in and they were overpriced and wouldn't budge on price and the vehicle was in rough shape. I won't be buying from this place.
Was supposed to fixcigerette lighter charger and didn't do so.every time I come there end up spending 2 to 4 or 5 hrs never fails always something,always trying to update all the time.getting old.
Dissatisfied with General manager's customer facing skills. Borderline confrontational and mocking personality. First-time buying experience with this dealership was definitely subpar. Military, there are plenty of other dealerships worth venturing to earn your business. Especially if you plan on walking-in with a pre-approved auto loan.